Thank you for choosing Botswana as your holiday destination. We hope you enjoyed your stay and look forward to welcoming you in the near future. We value your feedback, which helps us to improve our service delivery in Botswana. Could you please take a couple of minutes of your valuable time to complete the following questionnaire.

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Please select the facility you have visited!	Please Select Faciltity... Abu Camp & Abu Private Villa Adansonia Hotel African Horseback Safaris, Marcatoo Camp Alfa Lodge Arne's Country Retreat Asp Guesthouse Audi Camp Baines Camp Baobab 2 Safari Lodge Baobaob 1 Safari Lodge Baratani Lodge Berry Bush Camp Boiketlo Lodge Bonazazi Lodge Bophirimo Self Catering Boteti Hotel Botshelo Guest House Brackendene Guest House Ext 10 Brackendene Lodge Broadhurst Inn Cactus Lodge Camp Itumela Camp Moremi Camp Okavango Camp Okuti Cezar Hotel Chief's Camp Chitabe Camp Chitabe Lediba Chitawa Lodge Chobe Chilwero Chobe Game Lodge Chobe Marina Lodge Chobe Safari Lodge City Inn Lodge Court Yard & Lodge Cresta Bosele Hotel Cresta Botsalo Hotel Cresta Lodge Cresta Marang Hotel Cresta President Hotel Cresta Rileys Hotel Cresta Thapama Hotel Crocodile Camp Cumberland Hotel De Graaf Grassland Safaris Deception Valley Lodge Delta Camp Desert Inn Desert Motel Desert Sands Motel Digawana Bokamoso Motel Diggers Inn Discovery Bed And Breakfast Ditshane Lodge Domboshaba Lodge & Cultural Village Dopotta Reserve (pty) Ltd Dqae Qare Game Farm Drotsky's Cabin- Fish Eagle Lodge Duba Plains Dumatau Camp Dumela Lodge Eagle Island Camp Ebat Guest Lodge Echo Lodge Edo's Camp Elephant Valley Lodge Endabeni Guest House Executive Lodge Falcon Crest Suites Francistown Guest House Gaborone Hotel & Casino Gaborone Sun Hotel Gaetsho Lodge Gantsi Grand Guest House Ghanzi Trail Blazers Gloryland Guesthouse Grand Lodge- Veevak Granny's Lodge Gudigwa- Bukakhwe Cultural Guma Island Lodge Guma Lagoon Camp Gunn's Camp Gweta Lodge Haina Safari Lodge Harmony Lodge Honeymoon Guesthouse Hotel Crystal Palace Innisfree Apartments Island Safari Lodge J. N. Mokgosi Guesthouse Jacana Camp Jack's Camp Jao Camp Jonas Inn Kalahari Arms Hotel Kalahari Rest Lodge Kamanga Lodge Kanana Camp Kang Lodge Kang Lodge Kang Ultra Stop/ Kang Trans Kalahari Lodge Kesmo Lodge Kgalagadi Bird Song Group Kgale View Lodge Khama Rhino Sanctuary Trust Khawa Safari Lodge Khutse Kalahari Lodge Khwai River Lodge-/ Orient- Express Safaris Kings Pool Camp Kodisa Lodge Koro Camp Kubu Lodge Kwa Nokeng Lodge Kwa Tuli Private Game Reserve Kwara Camp Kwetsani Camp Lagoon Camp Lamila Guesthouse Lebala Camp Lecha Game Lodge Lehututu Lodge Lekento Bush Camp Lemepe Lodge & Conference Centre Lentswe Lodge Lepali Lodge Leroo La Tau Lerucama Game Ranch Lerucama Wildlife Adventures Lesoma Valley Lodge Letlhaka Cabins Letlhakeng Lodge Limpopo Horse Valley Safaris Limpopo Camp Limpopo River Lodge Linyanti Bush Camp Little Kwara Little Vumbura Liya Guest Lodge LME Lodge Lodi Guest House Lolwapa Lodge Lulu Kati Kati Guest House And Health Spa Mabogo Rest Inn Motel Maduo Lodge Maeto Lodge Mahalapye Hotel Makgadikgadi Camp Makgadikgadi Lodge Mankwe Bush Camp Mapula Lodge Marina's Camp by the Okavango Masama Lodge And Camping Site Mashatu Fika Futi Camp Mashatu Main Camp Mashatu River Camp Mashatu Rock Camp Mashatu Tented Camp Maun Lodge Maun Rest Camp Mbiroba Camp Megwe Camp Metcourt Inn Metcourt Lodge Mikelele Motel Mmakgodumo Motel & Con- Jada Chan Mmasomi Guest House Modumela Lodge Mogoditshane Motel Mogoditshane Serviced Apartments Mogonono Guest House Mokala Lodge Mokha Lodge Mokolodi Nature Reserve Mombo Camp Mondior Summit Mongana Guest House Mophane Guest House Mopken Guesthouse Moremi Tented Camp Motheo Apartments Motse Lodge & Cultural Village Motsentsela Tree Lodge Motswiri Camp Motswiri Lodge Mowana Safari Lodge Mphatlalatsane Hotel Muchenje Safari Lodge Nakabu Guesthouse Nata Lodge Nguma Island Camp Nitani Lodge Ntshe Guest House Nxabega Camp Nxamaseri Island Lodge Oasis Guest House Oasis Lodge Oasis Lodge Oasis Lodge Oasis Motel Oddballs Palm Island Lodge Okavango River Lodge Okavango Horse Safaris/ Kujwana Palapye Guest House Palapye Hotel Panda Rest Camp Phakalane Golf Estate Hotel Resort Phokoje Bush Lodge Phomolong Guest House Planet Baobab Planet Lodge -Block 3 Planet Lodge -Ext 4 Pom Pom Camp Precious Botswana Guesthouse Premier Hotel Ramotswa Lodge Rasesa Lodge Rehoboth Guest House Rest Inn Rhino Executive Lodge Riverside Lodge Riverside Lodge Roadside Lodge San Camp Sandibe Lodge Santawani Sarai Guest House Satellite Guest House Savuti Bush Camp Savuti Elephant Camp Savuti Safari Lodge Sawa-sawa Lodge Seba Camp Sebotlhe Motel Sedia Hotel Sedibeng Guest House Seduda Wedding House and Garden Sedudu Guest House Sekgwa Sa Metsi Motel Selibe Phikwe Guest House Selinda Camp Serowe Hotel Shakawe Lodge Shalimpo Island Camp Shalimpo Main Camp Shashe Camp Shindie Camp Shumba's Place South Ring Lodge Stanley's Camp Stevensford Game Reserve Stevensford Safaris Sunbeam Lodge Sunny Delight Guest House Super Guest House Syringa Lodge Tati River Lodge Tautona Lodge Terraffou Safaris Thakadu Camp The Big Five Lodge The Diana's Guesthouse The Enclave The Garden Lodge The Kagisong Centre The Nest Guest House The Nest Lodge The Secret Place Guest House Tholo Guest House Tie Du Guest House Tindi Lodge Ext 4 Tindi Lodge Ext 9 Tony's Serviced Apts Toro Safari Lodge Touch Of Africa Town Lodge Traditional Resort Travel Inn Travel Inn Self Catering Travellers Rest House (pty) Ltd Tsabong Guesthouse Tshesebe Stop Over Motel Tshidi Guesthouse Tsodilo Lodge Tubu Tree Tuli Safari Lodge Tumelo Game Lodge Victoria Lodge Vumbura Plains Wagon Wheel Lodge Walmont Ambassodor at the Grand Palm Water Lily Lodge Wayside View Chalets Windsor Inn Woodlands Stop Over Xakanaka Camp Xaro Lodge Xere Motel Xigera Camp Xugana Island Lodge Yarona Country Lodge Zibadianja Camp
	My expectation of this hotel	My experience of this hotel
Tangibles: Appearance of physical facilities, equipment and staff
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Hotel appearance
Standard of furniture and equipement
Staff appearance
House-keeping
Reliability: Ability to perform the service dependably and accurately
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Check in and check out experience
Food & Beverage service efficiency & quality
Responsiveness: Willingness of hotel staff to help customers and provide prompt service
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Hotel staff is polite at all times
Hotel is willing to solve customer problems
Assurance: The knowledge and courtesy of staff and their ability to convey trust and confidence
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Hotel staff is skilled in their jobs
Hotel staff is approachable and trustworthy
Emphathy: The degree of caring, individualised attension that staff provides to its customers
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Guests recieve personal attention from staff
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